Version: December 2025
Provider: Freddie Sparrow Solutions
Customer: Individual or organisation purchasing services ("the Customer")
This Agreement governs all services supplied by the Provider, including 3D printing, digital services, hosting, website creation, consultancy, reviews, experimental projects, IT setup, configuration, software assistance, migrations, website transfers, downloads, and related work (collectively “Services”).
2.1 All Services are provided strictly on an as-is basis, without warranties or guarantees unless explicitly agreed in writing.
2.2 The Provider may refuse or cancel work if content is unsafe, illegal, harmful, infringing, malicious, or technically unsuitable.
2.3 No guarantee is provided regarding performance, compatibility, uptime, safety, accuracy, or website/hosting migrations.
2.4 Authorisation to Commence Work: Work is deemed authorised once the Customer provides access, requests action verbally, in writing, or participates in live setup, configuration, migration, or decision-making. All time spent is billable once authorised.
2.5 Live Calls & Collaborative Work: Live sessions for troubleshooting, configuration, guidance, or migration are billable.
2.6 Estimates & Time-Based Billing: Estimates or plans are non-binding unless fixed-price in writing. Services, including migrations, downloads, and transfers, are billed based on time spent.
2.7 Website Transfers & Downloads: Provider may assist in migrating websites, transferring data, downloading backups, or moving digital assets. Customer assumes risk for data loss, downtime, or partial functionality during these processes.
3.1 Confirm lawful ownership or permission for all content and systems submitted.
3.2 Ensure legality, safety, compliance, and functional operation of devices, hosting, and networks.
3.3 Customers must not submit illegal, unsafe, malicious, infringing, or regulated content.
3.4 Provide timely feedback, credentials, approvals, or decisions necessary for work, including migrations or downloads.
3.5 Maintain backups of all files, websites, and outputs prior to submission or transfer.
3.6 Ownership & Responsibility for Submitted Content: The Customer confirms they have lawful ownership, permission, or a valid licence for all submitted content, including files, models, designs, or credentials. The Customer accepts full responsibility for any content they submit that they do not fully own, including any claims, damages, or legal issues arising from its use.
3.7 Indemnification: The Customer agrees to indemnify and hold harmless Freddie Sparrow Solutions, its directors, staff, partners, and subcontractors from any claims, damages, or losses arising from submitted content that infringes on third-party rights, violates laws, or causes harm.
4.1 Customer Content remains the property of the Customer.
4.2 Provider retains ownership of pre-existing methods, templates, tools, and processes.
4.3 Submission constitutes confirmation of lawful use.
4.4 Customer may not claim ownership of Provider IP, tools, or methods used in delivering Services.
5.1 3D Printing: Items may fail, deform, crack, melt, or break; experimental and uncertified.
5.2 Digital Services: Hosting, websites, downloads, and software may experience downtime, outages, data loss, or breaches. Security depends on Customer behaviour.
5.3 General Services: All work is custom or experimental; Customer assumes risk for errors, misuse, design flaws, or assumptions.
5.4 Reversal of Work: Undoing, deleting, or replacing work does not negate billable time.
5.5 Responsibility for Content: By submitting content, the Customer accepts all liability for files, designs, or materials they do not fully own. The Provider is not responsible for verifying ownership or legality of submitted materials.
6.1 To the fullest extent permitted by law, Freddie Sparrow Solutions, including all directors, staff, partners, sub-brands, and associated services, is not liable for:
6.2 Services are provided "as-is" with no warranty of performance, accuracy, durability, functionality, or suitability.
6.3 Products or services are not intended for medical use, food-contact applications, or structural/safety-critical functions.
6.4 Customers accept full responsibility for verifying legality, compliance, security, and appropriate use.
6.5 Provider is not liable for loss or error resulting from failure to maintain backups or follow instructions.
6.6 Total liability is capped at the lower of £15 or the amount paid for the specific service.
6.7 Liability limitations apply to all claims, including indirect, consequential, or incidental damages.
6.8 Nothing excludes liability for death or personal injury caused by Provider negligence, fraud, or non-excludable legal liability.
6.9 Third-Party Claims: The Provider is not liable for any claims, fines, or legal action arising from the Customer's submission of content that the Customer does not own or have permission to use.
7.1 Maximum liability for any claim is capped at the lower of £15 or the amount paid for the service.
7.2 No further compensation, replacement, or refund is required beyond this cap.
8.1 Refunds issued only for clear Provider error.
8.2 Refunds are not available for file issues, misuse, incorrect assumptions, changes of mind, or website migration failures.
8.3 Cessation of Work: All time spent, including migration, download, or configuration work, remains payable.
8.4 Disputes may be settled via up to 30% discount on future services instead of monetary compensation.
8.5 Time spent researching, troubleshooting, configuring, migrating, or restoring files and websites is billable.
8.6 Disagreement with outcomes does not waive payment obligations.
9.1 Customer has no claim over Provider personal or business assets beyond Services paid for.
9.2 Provider personal assets not exclusively used for business cannot be seized, claimed, or demanded as payment. This includes YouTube channels, social media accounts, computers, phones, cameras, drones, microphones, personal tools, and any equipment not designated solely for business.
9.3 Payment must be monetary unless a written agreement specifies otherwise.
9.4 Customers have no rights over Provider accounts, creative assets, or media.
Provider may suspend or terminate Services if the Customer violates terms, submits prohibited content, misuses systems, or behaves abusively.
Written notice and independent mediation required before court action.
Provider will handle Customer data per UK GDPR; secure transmission is Customer’s responsibility. Anonymised data may be used for research.
This Agreement is governed by the laws of England and Wales.
By submitting content, placing orders, or making payment, Customer:
Provider may update, modify, or revise this Agreement at any time. Continued use constitutes acceptance of updated terms.
Provider explicitly reserves the right to update, amend, or revise this Agreement at any time without notice. Customers are responsible for reviewing terms regularly.