Version: January 2026
Service Provider: Freddie Sparrow Solutions (“the Provider”)
Customer: The individual or organisation requesting services (“the Customer”)
This Agreement applies to all services provided by the Provider, including but not limited to:
Work is authorised and chargeable when any of the following occurs:
No signature is required once authorisation occurs. All authorised work is billable.
4.1 Billing Model: Time-spent basis unless fixed-price agreed in writing.
4.2 Hourly Rate: Communicated in advance and accepted upon authorisation.
4.3 Billable Time Includes:
4.4 Minimum Charges: Minimum billable increment applies.
4.5 Payment Deadline: 30 days unless stated otherwise.
4.6 Non-Payment: Completed work remains payable regardless of cancellation.
Estimates are non-binding unless fixed in writing. Scope changes may increase time and cost.
All migration, DNS, and hosting work carries inherent risk. The Customer confirms backups exist.
Reversing or undoing work does not negate billable time. The Provider is not responsible for downtime, data loss, misconfiguration, or partial functionality.
7.1 Confirm lawful ownership, permission, or valid licence for all systems, files, content, designs, or materials submitted.
7.2 Accept full responsibility for any content they do not own.
7.3 Indemnify and hold harmless the Provider from any claims, damages, fines, or losses arising from submitted content, including copyright, legal, or regulatory issues.
7.4 Provide accurate access, credentials, and information.
7.5 Maintain backups of all files, websites, and outputs.
7.6 Comply with applicable laws, safety requirements, and regulations.
Customer content remains theirs.
Provider retains ownership of all methods, tools, workflows, processes, and know-how.
Submission of content does not grant the Customer any rights to Provider IP.
All Services are provided "as-is" with no guarantees of:
10.1 Total liability is capped at the lower of £15 or the amount paid for the specific service.
10.2 The Provider is not liable for any claims, fines, or legal action arising from the Customer's submission of content they do not own or have permission to use.
10.3 Nothing excludes liability where prohibited by law, including death or personal injury caused by Provider negligence.
10.4 Customers accept inherent risks in all work, including:
Refunds issued only for clear Provider error.
All time spent prior to cancellation remains payable.
Disputes may be offered as future service credit (up to 30%) instead of cash refunds.
Abusive, threatening, or unreasonable behaviour may result in immediate termination of Services. Completed work remains chargeable.
This Agreement is governed by the laws of England and Wales.
By requesting services, providing access, participating in work, or making payment, the Customer:
The Provider may update this Agreement at any time. The version in force at authorisation applies. Continued use of services constitutes acceptance of updates.